Terms & Conditions (T&C)
§ 1 – Scope and Contracting Parties
These General Terms and Conditions (hereinafter “T&C”) apply to all bookings, reservations, and stays at the guest houses of Swiss Baan Chiang, operated by “Baan Chiang Hua Hin Co., LTD.” (hereinafter “Operator”), based in Hua Hin, Thailand.
By completing a booking — whether via the website swissbaanchiang.com, Airbnb, Booking.com, or directly by e-mail — the booking person (hereinafter “Guest”) fully accepts these T&C.
Swiss Baan Chiang currently comprises four boutique guest houses in the Prachuap Khiri Khan / Hua Hin region.
§ 2 – Booking and Contract Formation
2.1 A booking request from the Guest constitutes a binding offer to enter into an accommodation contract. The contract is formed upon written booking confirmation by the Operator (by e-mail or via the respective booking platform).
2.2 The Guest is obliged to provide accurate information when booking, in particular regarding the dates of arrival and departure, the number of persons, and contact details.
2.3 Bookings made through third-party platforms (Airbnb, Booking.com, etc.) are governed primarily by the cancellation policies of the respective platform. These T&C apply in addition.
2.4 Minimum stay: Unless otherwise stated, a minimum stay of one night applies. During high season (December – February), a minimum stay of two or more nights may apply.
§ 3 – Prices and Payment
3.1 All stated prices are per accommodation unit per night in Thai Baht (THB) or as displayed on the respective booking platform. Any applicable taxes and levies are included in the booking price unless expressly stated otherwise.
3.2 The following payment methods are available for direct bookings: cash on site (THB), bank transfer (by prior arrangement), and other methods offered by the Operator.
3.3 For direct bookings, a deposit of up to 30 % of the total amount may be required as booking confirmation. The remaining balance is due upon arrival or as individually agreed.
3.4 The Operator reserves the right to adjust prices at any time. Already confirmed bookings are price-binding.
§ 4 – Cancellation and Rebooking
4.1 DIRECT BOOKINGS
- Free cancellation up to 60 days before arrival.
- Cancellation 30–59 days before arrival: 30 % of the booking fee.
- Cancellation 7–29 days before arrival: 50 % of the booking fee.
- Cancellation 3–6 days before arrival: 80 % of the booking fee.
- Cancellation less than 3 days before arrival or no-show: 100 % of the booking fee.
4.2 For bookings made through third-party platforms, the cancellation conditions of the respective platform apply.
4.3 Rebookings are possible subject to availability and agreement with the Operator. A rebooking fee may apply if the stay is shortened.
4.4 In the event of unforeseen circumstances (force majeure, official orders, natural disasters), an amicable solution will be sought.
§ 5 – Check-in and Check-out
5.1 Check-in: from 14:00 local time. Early check-in is possible subject to availability and advance arrangement but may be subject to a surcharge.
5.2 Check-out: by 11:00 local time. Late check-out is possible subject to availability and advance arrangement and may be subject to a fee.
5.3 The Guest is obliged to vacate the guest house fully and in proper condition by the agreed check-out time.
5.4 For self check-in, the access method (key box, code, or personal handover) will be communicated to the Guest in good time before arrival.
§ 6 – House Rules and Conduct
6.1 The guest houses are designed for quiet, respectful stays. Noise disturbances, particularly between 22:00 and 08:00 local time, are not permitted.
6.2 Smoking is generally not permitted inside the guest houses. Smoking is permitted in designated outdoor areas. In the event of a breach, a cleaning flat rate of at least 2,000 THB will be charged.
6.3 Pets are only permitted with the Operator’s express, written prior approval.
6.4 Parties, events, or gatherings involving persons beyond the booked guest group are not permitted unless separately agreed.
6.5 The maximum occupancy of the respective accommodation may not be exceeded. Unregistered additional persons may result in immediate termination of the contract without refund.
6.6 The Guest undertakes to keep the accommodation clean and tidy and to treat all furnishings with care.
§ 7 – Damage and Guest Liability
7.1 The Guest is liable for all damage caused culpably to the accommodation, furnishings, or the Operator’s property by the Guest, their companions, or visitors.
7.2 Damage must be reported to the Operator immediately. Damage discovered upon departure that has not been reported will be charged to the Guest.
7.3 The Operator may require a security deposit. This will be refunded after departure and an inspection of the accommodation, less any damage claims.
§ 8 – Operator Liability
8.1 The Operator accepts no liability for damage to items, valuables, or vehicles brought by the Guest, unless such damage is attributable to the Operator’s gross negligence or intentional misconduct.
8.2 The Operator accepts no liability for outages of electricity, water, internet, or other utility services that are outside its control.
8.3 The Operator recommends that Guests take out travel cancellation and travel health insurance.
§ 9 – Data Protection
9.1 Personal data of the Guest (name, contact details, passport information, etc.) are used exclusively for the processing of the accommodation contract and to fulfil statutory reporting obligations to Thai authorities.
9.2 Data will not be passed on to third parties for advertising purposes without consent.
9.3 The Guest has the right to access, rectification, and deletion of their stored data in accordance with applicable data protection regulations.
§ 10 – Amendments and Availability
10.1 The Operator reserves the right to amend these T&C at any time. The version currently in force is available at swissbaanchiang.com. The version valid at the time of booking applies to existing bookings.
10.2 In exceptional cases (force majeure, official requirements, construction works), the Operator is entitled to substitute a booked accommodation with an equivalent alternative. The Guest will be informed as early as possible.
§ 11 – Applicable Law and Disputes
11.1 These T&C and all legal relationships arising therefrom are governed by the law of the Kingdom of Thailand.
11.2 In the event of disputes, an amicable resolution will be sought first. The place of jurisdiction is, to the extent permitted by law, Hua Hin, Thailand.
11.3 Should individual provisions of these T&C be or become invalid, this does not affect the validity of the remaining provisions.
§ 12 – Contact
For enquiries, bookings, and complaints:
Swiss Baan Chiang · Hua Hin, Thailand
Website: swissbaanchiang.com
Booking platforms: Airbnb | Booking.com
E-mail: info@swissbaanchiang.com